On March 27, 2024, Stavenio announced that it would begin charging a $2 fee(s) (“ACH Charge”) for all ACH direct deposit requests. Effective immediately through April 3, 2024 at 11:59 P.M. Pacific Daylight Time (“Waiver Period”), Stavenio will waive the ACH Charge for ACH direct deposit requests made prior to the end of the Waiver Period for all eligible account holders.*
All requests made after the end of the Waiver Period will incur the ACH Charge.
Customers who were charged ACH Charge(s) (or associated charge(s) for rejections from ACH direct deposit request(s)) since the March 27, 2024 announcement, will receive refund(s) in the form of an ACH direct deposit to their bank account on record. Stavenio will begin processing refunds on April 4, 2024.
* Customers with Stavenio account restrictions who are prohibited from initiating an ACH direct deposit request may not be eligible to participate.